First it was a rumor or an urban legend. "I never go up in a Autolib '. They must be dirty, these cars," told me in the fall of Michele, Paris, 55. A few weeks later, Michel HagÃ¨ge, editor of the monthly newsletter Infrastructure and Mobility, who lives in the Hauts-de-Seine and regularly use the service of car sharing, drew my attention to the state of the interiors " Bluecar "BollorÃ©. "Papers on the floor, stained seats, sometimes a creaking door oddly, the environment in which you enter does not want, and this may go degrading" cowardly journalist.
The smell of kebab. Consumer of trips, StÃ©phane Riot is not as severe. But he remembers this time, "the only one in a year," where he "had the 'joy' to get a real garbage cans of coke, bag of chips, and the aroma of kebab cold!" S 'he exclaims. "When I saw the seat position, steeply inclined, I thought the guy trying to impress his girlfriend by taking her for a walk in Paris," he says. Basically, a bit like in the video below, produced by Le Petit Journal Canal Plus. . .
Commercial gesture. When a subscriber Autolib 'indicates a vehicle damaged or dirty, "it immediately sends an' ambassador '(the name given to employees) to clean," said Varin. Depending on the state of the interior, the previous tenant, allegedly responsible is warned, "in order to attract his attention." And if the car turns out really disgusting, "you can even make a gesture of goodwill" in favor of the wronged client says Mr. Varin. Responsible for the communication also states that the cars delivered in recent months are equipped with plastic seats, the more easily washable fabric covering the seats of the first vehicles.
Service excellent. Subscribers Autolib 'do not seem affected by the ordinary dirt. Nothing to unsubscribe. "It still is much cleaner than the subway. I've never had major concern of dirt," said @ baptistealex. "For the rest, Autolib 'is a perfect job, whether the quality of the engine, equipment or service," says HagÃ¨ge. But the journalist is concerned: "The women I spoke Autolib 'confirm that they are reluctant to get into a dirty car," says he. Women more susceptible than men to clean? This needs to be verified. Nevertheless qu'Autolib 'putting on a female clientele. "I am confident that in a year we will have about half the clients," says Mr. Varin. Today, 69% of subscribers are still men. Including a number of Mr. Cracra.